- Recently there was a story going around the Internet that the Mrs. Fields Cookie company was banning their Christmas items this year because they didn't want to offend anyone one. I wrote to them and received this response. This is good news and what is important is that they answered quickly and responsibly to this rumor, unlike Miller Beer, which has sponsored some weird event in California mocking Christ and the Last Supper and is not responsibly answering e-mails sent to them.
Thank you for your recent email. We would like to take this opportunity to ease any concerns you may have about a rumor that Mrs. Fields is banning Christmas items. Please rest assured that we have a complete line of Christmas and other seasonal items that will all be rolled out on November 1st, and we look forward to sharing them with you then.
Here are some facts we would like you to know:
1) We do have Christmas items, we have had them in the past, and we will have them in the future. The rumor that Mrs. Fields does not sell Christmas items is incorrect. A customer received incorrect details from our customer service center on our upcoming Christmas specific products last week, and we apologize for this miscommunication. The communications error has been addressed.
2) We offer our Christmas items in November and December of each year. During other times of the year, these items are not available to purchase as customers normally are not interested in buying them. In the month of October, we focus on our fall line-up.
3) If you wish to preview our upcoming Christmas gifts, we have made these items viewable early this year at www.MrsFields.com. The packaging materials for many of these items, which takes three to four months to manufacture and be transported, will not be at our bakery until November 1st, so you will see that many of the items are not available until that time for shipment.
Again, we apologize for this miscommunication. To express how much your interest in Mrs. Fields means to us, we would like to offer you a 10% discount on your next Mrs. Fields order so you can see the great items we offer firsthand. To receive your discount, simply order by December 1st and enter the code CHRISTMAS7 at checkout on our website.
From the Mrs. Fields' kitchen to yours, we hope to help to make your 2007 celebrations warmer, brighter and tastier.
Mrs. Fields Customer Service
"In Cordibus Jesu et Mariae"